Refund & Return Policy

Last updated: September 27, 2026

Scope

This policy applies to home goods and related products sold by Nestriora through its online store. Nestriora focuses on simple, smart home goods designed to make everyday life easier and prettier, with an emphasis on quality, clear design, and friendly service.

30-Day Return Window

You may request a return within 30 calendar days after delivery, measured from the carrier's recorded delivery date.

Change-of-Mind Returns

Change-of-mind returns are accepted when requested within 30 days. The item must be returned in substantially the same condition in which it was delivered, with its original packaging, manuals, accessories, and other included components. Reasonable inspection is permitted, but use, damage, modification, missing components, or materially incomplete packaging may affect eligibility or the refund amount to the extent permitted by law.

Damaged, Defective, Incorrect, or Not as Described

Contact us promptly if a product arrives damaged or defective, is not the item ordered, or materially differs from its description. These cases are not treated as change-of-mind returns.

Nestriora will review the issue and, where appropriate, provide a replacement, repair, store credit, or refund in accordance with applicable law and the circumstances of the order.

Please provide clear photographs of the outer packaging, internal packaging, shipping label, product, and damage or defect. Keep the packaging until the claim is resolved.

How to Start a Return

• Email support@nestriora.com with your order number, product name, and reason for return.
• For damage or defects, attach clear photographs or video when requested.
• We will respond during support hours with return authorization and instructions when a return is approved.
• Do not send a return before receiving return instructions from Nestriora.

Return Shipping and Restocking Fees

For approved returns, Nestriora will provide return instructions and will explain any applicable return-shipping responsibility before the return is sent. We do not charge a restocking fee unless a specific product page or applicable law clearly permits and discloses one.

Refund Timing and Method

After an authorized return is received and inspected, an approved refund is normally issued to the original payment method within 5 business days. Your bank or card issuer may need additional time to post the refund.

Original shipping or optional service charges are not refundable on a change-of-mind return unless required by law. If a return is declined or a refund is adjusted after inspection, we will explain the reason.

Exchanges

If a direct exchange is not available, you may return the original product and place a new order for the desired replacement item.

Cancellation Before Shipment

You may request cancellation before the order has shipped. Email support@nestriora.com as soon as possible. If shipment has already begun, the order may need to be handled under the return policy.

Contact

Nestriora
2707 West Ave 30
Los Angeles, CA 90065
United States

Email: support@nestriora.com
Phone: +1 (559) 291-2377